General Terms and Conditions

The use of the website www.charles.eu is subject to the following general terms and conditions. Use of this website implies your familiarity with and your unreserved acceptance of these general terms and conditions.

This website is managed by the limited liability company “ABM INTERNATIONAL“, whose registered office is located at 9100 Sint-Niklaas, Industriepark-Noord 14, VAT BE 0421.316.629, Ghent Legal Entities Register, Dendermonde department; hereinafter referred to as “ABMI”.

Purpose of the website

The website www.charles.eu can be used as a guide in the search for information about ABMI’s operations, activities, products and initiatives.

The website seeks to provide smooth and quick access to information about ABMI. All information on this website is of a general nature, unless explicitly stated otherwise. This information is not designed for personal or specific circumstances and should not be considered as personal, professional or legal advice. ABMI should always be contacted if you are looking for specific or personal advice, using the contact form for this purpose.

Using the website

ABMI pays the utmost care and attention to its website, ensuring that all information is as comprehensive, correct, understandable, accurate and up to date as possible. ABMI is unable to guarantee that the information made available is complete, correct, accurate or up to date, despite all the efforts being made to this end. ABMI will make every effort to correct any shortcomings in the information provided on (or via) the website as soon as possible.

The website content (including hyperlinks) may be amended, modified, supplemented or deleted at any time without prior notice or notification.

Please contact the website administrator if you discover any inaccuracies,  using the contact form provided for this purpose.

ABMI is committed to preventing technical interruptions as much as possible but cannot guarantee that its website will be entirely free of interruptions and will not be affected by other technical issues.

Disclaimer of liability

ABMI disclaims any liability for the choices and related consequences that the user makes of the website based on data that the latter finds on the website.

ABMI cannot be held liable for direct or indirect damage resulting from the use of this website or the information made available on or via the site, including, but not limited to, any losses, work interruptions, damage to your programs or other data on the computer system, or your equipment or programs.

Hyperlinks and references

Through or on this website you will be referred to other websites of governments, agencies or organisations/companies by means of (hyper)links, and to information sources that are managed by third parties. ABMI has no technical or content-related control or authority and cannot therefore offer any guarantee as to the completeness or correctness of this content or as to the availability of these websites and sources of information. The hyperlinks to other sites do not imply any endorsement of these sites or their content. The links are provided for your information and convenience. ABMI therefore accepts no liability for direct or indirect damage resulting from consulting or using such external websites and their content.

General data processing and data protection policy

ABMI respects your rights when processing your personal data. This statement explains how we collect, process and use your personal data. Specific information about you is collected and processed during your contacts with ABMI. Since you can be identified as a person based on those data, they are ‘personal data’.

Full information about which personal data ABMI processes and how ABMI handles this correctly can be found below.

  1. This Privacy Statement & Policy
  2. Personal data held by ABMI
  3. Processing of personal data by ABMI
  4. Sharing of personal data by ABMI
  5. Your rights
  6. ABMI’s security policy
  7. Minors
  8. Contact details

1. This Privacy Statement & Policy

This Privacy Statement & Policy applies to all your personal data that ABMI collects and processes.

The use of the (mobile) website, apps, e-shops and other products and services of ABMI implies that you agree that this Privacy Statement & Policy applies to the personal data processed by ABMI.

ABMI reserves the right to change this Privacy Statement & Policy at any time. The applicable version is available on the ABMI website.

2. Personal data held by ABMI

ABMI may collect and process the following data in various ways. These data include but are not limited to:

Information that you provide directly to ABMI

  • Identification and contact information: last name, first name, address and place of residence, e-mail address, telephone or mobile phone number, date of birth, age, gender,…;
  • Financial information: bank account number, BIC code, name of the account holder,…;
  • Login data related to a user account: (user) name, e-mail address, password, security question and answer, connection times,…;

Information about the products and/or services that you wish to order, favourite products or services, interests, preferences that you pass on via our (mobile) websites, apps, webshops,… ;

  • Complaints or feedback through our support channels about your experience with ABMI, comments, suggestions, testimonials and any other feedback;
    Other data and content that you exchange, communicate and share through ABMI products, (mobile) websites, apps, webshops,… such as text, images, sound recordings,….

Data you provide through the use of (mobile) websites, apps and webshops
When you use ABMI’s (mobile) websites or apps, the following information may be processed: pages visited, websites and searches using cookies, data that you have entered on the websites or in the apps and other data that you authorise ABMI to access (e.g. location data,…).

Data from other sources
ABMI may also collect and process data from other sources, including by purchasing or renting data collected by specialist suppliers, ABMI’s partners, public sources, social media,…. Both your and ABMI’s use of social media channels will be subject to the rules and preferences of these providers.

The ABMI websites may feature links to other websites. These websites may not be operated by ABMI and may be governed by their own privacy statements or policies. ABMI strongly advises you to read these and cannot take any responsibility for these third-party websites.

You are not obliged to provide your data to ABMI or to agree to any processing. Nevertheless, in certain cases it may be necessary to provide personal data to ABMI (such as your name, address, e-mail address,…) in order to provide a reliable service and to comply with the applicable legislation.

3. Processing of personal data by ABMI

ABMI processes personal data for the following purposes:

  • Concluding and implementing an agreement with you (ordering products and/or services, creating a user account,…), as well as invoicing and following up and collecting these invoices, whether or not through third parties;
  • Enabling the exchange, creation and deletion of certain information and/or contacting other users on (mobile) websites, apps, webshops,…;
  • Help desk
  • Continuously improving, maintaining and optimising our products, services, (mobile) websites, apps and their security, as well as optimising ABMI’s general, commercial and marketing strategies;
  • Personalising the products and/or services and associated support services, user information, service messages or further related electronic or other messages to be delivered to you;
  • Sending targeted advertisements, newsletters and information that are optimally tailored to you. ABMI may bundle your preferences and interests into a profile for this purpose. ABMI will always request your prior consent before using advanced profiling techniques;
  • Complying with the regulations applicable to ABMI in the broadest sense;
  • Other specific purposes for which separate consent may be requested.

4. Sharing of personal data by ABMI

ABMI may exchange the personal data that are processed with parent companies, sister companies and subsidiaries within its own group in Belgium.

Personal data may also be shared with partners, suppliers or other agents of ABMI if processing by those third parties is necessary for the creation, performance, use, purchase, access or handling of products, services, (mobile) websites, apps, webshops,…  The necessary agreements are always concluded with these partners, suppliers or other agents to restrict the use and processing of your personal data and guarantee the adequate protection of your personal data.

If your consent is required by law or we believe your consent is appropriate for certain circumstances, we will always request your consent before sharing or transmitting your personal data to a country outside the European Economic Area.

Your personal data will be disclosed only in accordance with this Privacy Statement & Policy and/or if it is required by law.  In rare instances, ABMI may be required to disclose your personal information under a court order or to comply with other compelling laws or regulations. ABMI will reasonably attempt to inform you about this in advance, unless legal restrictions apply.

Our partners, suppliers or other agents may only use your personal data to send you offers, newsletters and other commercial information if you have given separate consent for that purpose.  If you no longer wish to receive this information, you can always contact those third parties to cease this use of your personal data (see point 8 of this Privacy Statement & Policy).

Lastly, personal data can also be anonymised and shared with third parties.  In that case, it will never be possible to identify you on the basis of those anonymised data.

5. Your rights

You are always entitled to access and rectify your personal data that are processed by ABMI.
You are also entitled to the deletion of your personal data, restriction of the processing of your personal data and data portability, insofar as this is provided for in the applicable regulations.

You may withdraw your consent for certain processing operations at any time and object to the processing of your personal data for serious and legitimate reasons. You also have the right to oppose the use of your personal data for direct marketing, the transfer of your personal data to third parties (when this transfer is not necessary for the provision of ABMI’s services) and the creation of your profile.

For this purpose you may contact ABMI using the contact form.

You are also entitled to file a complaint with the supervisory authority: gegevensbeschermingsautoriteit.be.

6. ABMI's security policy

Data security
In order to protect your personal data in the best possible way, ABMI takes all reasonable measures and applies best practices to prevent the loss, misuse, disclosure, unauthorised access or alteration of these personal data The necessary measures are implemented at both a technical and organisational level to ensure an adequate level of security.
Payment data are always protected in accordance with the standard encryption methods used to protect sensitive financial information.

Data storage
ABMI will not store your data longer than necessary for its processing, taking into account its contractual and statutory obligations with respect to these data and its mission to be able to correctly answer customer inquiries, improve the quality of products and services and comply with its own statutory obligations.

7. Minors

ABMI never knowingly collects or processes the personal data of minors without the consent of a parent or guardian, which must be given to use ABMI’s products, services, (mobile) websites, apps, webshops,… and then to exercise the rights in relation to the minor’s data.
If personal data of minors are nevertheless processed in good faith, ABMI will delete those data from its files as soon as possible after becoming aware of this fact.

8. Contact details

ABM INTERNATIONAL NV
Industriepark-Noord 14
9100 Sint-Niklaas
VAT BE 0421.316.629
e-mail address: info@charles.eu
phone number: 03 760 12 50

General information

We are entitled to change and modify the policy. The website will always notify you of any changes or modifications.

Cookies

We use what are known as cookies on our website. These are small information files that are automatically stored on your computer’s hard drive. The information is sent back to the administrator of the website each time a visit is made to facilitate access to the site and improve the speed and efficiency of the process. Most internet browsers allow you to delete cookies from your hard drive or reject cookies before they are installed. For further information, please refer to your web browser’s instructions.

Google Analytics

This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies to help the website analyse how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google You may refuse the use of cookies by selecting the appropriate settings on your browser. However, please note that if you do this you may not be able to use the full functionality of this website By using this website, you consent to the processing of data by Google in the manner and for the purposes set out above.

Intellectual property rights

You have the right to consult, download and reproduce the information on this site for personal use, provided you mention the source, in accordance with the provisions of the Law of 30 June 1994 on copyright and neighbouring rights.
However, this permission does not apply to texts which specifically refer to applicable restrictions. Prior permission is always required for the reproduction or use of multimedia information (sound, images, software,…). Please use the contact form to get in touch with ABMI about the reproduction of information.

ABMI retains all intellectual property rights for the website itself and for the information made available.

Should you disregard the intellectual rights or other rights of ABMI or third parties and fail to comply with the aforementioned terms and conditions, you undertake to indemnify and safeguard ABMI or third parties against any claims or demands that are made as a result of a breach of these terms and conditions.

 

Confidentiality

Any comments or material that you provide to ABMI without being asked to do so and on your own initiative, including the data or responses concerning the content of this site, will be regarded as non-confidential. ABMI declines any obligation concerning the follow-up that must be given to these general responses and information ABMI may use these responses and data as it sees fit, subject to the restrictions specified in the Law of 8 December 1992 on the protection of privacy with regard to the processing of personal data. You agree that ABMI may use the ideas, concepts, knowledge and techniques contained in your responses for any purpose whatsoever, including, but not limited to, the development and design of new services.

Disputes

This website and its content and any disputes and claims arising from the use of this site or any information contained herein, are governed by the laws of Belgium. Your consultation of this website implies that you submit to the jurisdiction of the courts covering the registered office of ABMI, Belgium, and you agree to have all disputes referred to that court alone.